At Avestlo, we proudly deliver across The Republic of South Africa. We work with trusted courier partners to ensure reliable and efficient delivery on every order.

Order Cut-Off Time

• Cut-Off Time: 5:00 PM (SAST)
• Orders placed after this time will be processed on the next business day

Order Processing Time

• Handling Time: 1 to 4 business days (Monday to Friday)
• Orders are processed once payment has been successfully received

Delivery Timeframes

• Transit Time: 3 to 5 business days (Monday to Friday)
• Estimated Delivery Time: 4 to 9 business days (including processing and transit)

Delivery Coverage

• South Africa (nationwide): 4 to 9 business days

Please note: Deliveries to remote or outlying areas may take longer.

Shipping Carriers

We use reliable courier partners depending on your location, including:

• PostNet
• Aramex
• The Courier Guy
  

Shipping Fees

We aim to keep delivery simple and transparent:

• Free tracked shipping on all orders over R1000 anywhere in South Africa
• Orders below R1000 will incur a standard shipping fee
• All shipping costs are clearly displayed at checkout before payment

Order Tracking

• All orders include a tracking number
• Tracking details are sent via email within 2–3 business days after dispatch
• You can track your order via our website

Order Cancellation

• Orders may be cancelled within 2 hours of purchase

After this time:

• Orders may already be processed or dispatched
• Cancellation may not be possible

This does not affect your rights under the Consumer Protection Act (South Africa).

To request a cancellation, contact: support@avestlo.com

Incorrect or Insufficient Address

Please ensure your shipping details are correct at checkout.

• Address changes may not be possible once an order is processed
• Avestlo is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer

Undeliverable or Returned Packages

Packages may be returned due to:

• Incorrect or insufficient address
• Failure to collect the parcel
• Refusal of delivery

If a parcel is returned to us:

• Reshipping may require an additional delivery fee

Delivery Delays

Delivery times are estimates and may be affected by:

• Courier delays
• Weather or operational disruptions
• High-demand periods (e.g. October–December)

We will always do our best to keep you informed.

Risk and Delivery Responsibility

Delivery is considered complete when the order is delivered to the address provided at checkout.

If your order is lost or damaged before delivery, please contact us so we can assist.

Contact Information

If you have any questions or wish to get in touch with us, kindly contact us:

Store Name: Avestlo
Email: support@avestlo.com
Phone: +27 75 427 2321
Address: 18 De Mist St, Loerie Park, George, 6529, South Africa
Customer Service Hours: Monday to Friday, 09:00 – 17:00 (SAST)

We aim to respond within 24 business hours (Mon–Fri). Weekend messages are answered the next business day.

At Avestlo, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help.

Contact: support@avestlo.com

30-Day Return Window

You have 30 days from the date you received your order to request a return. To be eligible, your item must be:

• Unused and in its original condition
• Returned with all accessories, inserts, tags, and original packaging
• Accompanied by your receipt or proof of purchase

To start a return, email us at support@avestlo.com with your order number and reason for the return. Once your return is approved, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

We aim to keep our returns process fair and transparent:

• If a return is approved for change-of-mind reasons, the customer is responsible for return shipping costs
• For items that arrive damaged, defective, or incorrect, Avestlo will cover the cost of return shipping

We do not charge any restocking fees.

Damages and Faulty Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@avestlo.com.

Include clear photos or a short video showing the issue so we can assess it promptly.

Once we verify the problem, we will arrange either a replacement, repair, or refund at no cost to you.

Refund Process

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method within 5–10 business days
• Please allow additional time for your bank or card provider to process the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please check with your bank first, then contact us at support@avestlo.com.

Exchanges

If you would like to exchange an item, the fastest way is to return your original item and place a new order once the return is accepted.

Contact us at support@avestlo.com and we will guide you through the process.

Non-Returnable Items

We cannot accept returns for:

• Items that show signs of use or wear
• Items missing accessories, tags, or original packaging
• Products returned outside the 30-day return window
• Items marked as final sale or gift cards
• Hygiene-sensitive items (e.g. opened perfumes, personal care products)

These exclusions do not apply where items are defective, incorrect, or not as described.

South African Consumer Protection Law

Our goods come with protections that cannot be excluded under the Consumer Protection Act (South Africa).

You are entitled to:

• A repair, replacement, or refund for defective goods
• Goods that are of good quality, in working order, and durable

Nothing in this policy limits or excludes any rights you have under South African consumer protection laws.

Contact Us

If you have any questions about your return or refund, please contact us:

Store Name: Avestlo
Email: support@avestlo.com
Phone: +27 75 427 2321
Address: 18 De Mist St, Loerie Park, George, 6529, South Africa
Customer Service Hours: Monday to Friday, 09:00 – 17:00 (SAST)

We aim to respond within 24 business hours (Mon–Fri). Weekend messages are answered the next business day.