Terms of service

Last updated: March 20, 2026

Welcome to Avestlo. The terms “we”, “us” and “our” refer to Avestlo. We operate this website and online store, including all related content, features, tools, products and services (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

1. Eligibility and Use

You must be at least 18 years old and capable of entering into a legally binding agreement to use our Services.

You agree to:

  • Provide accurate and complete information
  • Use the website only for lawful purposes
  • Keep your account details secure

2. Service Area

We operate within South Africa. All references to orders, shipping, delivery, and consumer rights apply to purchases delivered within South Africa unless otherwise stated.

3. Products

We strive to display products as accurately as possible. However:

  • Product colours and appearance may vary by device
  • Product descriptions may change without notice
  • We may limit quantities or discontinue products at any time

4. Orders

Placing an order constitutes an offer to purchase.

We may:

  • Accept or decline any order (as permitted by law)
  • Cancel orders due to pricing errors, stock issues, or suspected fraud

Orders are only confirmed once payment is received and processed.

5. Pricing and Payment

  • All prices are listed in South African Rand (ZAR)
  • Prices include VAT where applicable
  • Payment must be completed before order processing

We reserve the right to correct pricing errors and cancel affected orders where necessary.

6. Shipping and Delivery

  • Orders are processed within 1–2 business days (Mon–Fri)
  • Delivery times are estimates and not guaranteed
  • Delays may occur due to courier or external factors

If your order is:

  • Delayed or lost: contact us promptly
  • Damaged/incorrect: notify us within 7 days of delivery with supporting evidence

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy and your rights under the Consumer Protection Act (CPA).

Nothing in these Terms limits your right to:

  • A repair, replacement, or refund for defective goods
  • Fair and reasonable return processes

8. Intellectual Property

All content on this website (including logos, text, images, and design) is owned by Avestlo or its licensors.

You may not:

  • Copy, reproduce, or distribute content
  • Use our branding without permission

9. Third-Party Tools and Links

We may provide access to third-party tools or links. We are not responsible for:

  • Third-party websites
  • External services or products

Use them at your own risk.

10. Shopify Platform

Our store is powered by Shopify. However, all transactions are between you and Avestlo.

Shopify is not responsible for:

  • Product issues
  • Delivery problems
  • Customer disputes

11. Privacy

Your personal information is handled according to our Privacy Policy.

We may use tools such as:

  • Google Analytics
  • Google Ads

12. Feedback

If you submit reviews or feedback, you grant us a royalty-free, worldwide licence to use it for marketing or operational purposes.

13. Errors and Omissions

We reserve the right to:

  • Correct errors on the website
  • Cancel orders based on incorrect information

14. Prohibited Use

You may not use our Services to:

  • Break any laws
  • Commit fraud or abuse
  • Upload harmful or malicious content
  • Interfere with site security

We may suspend or terminate access if you violate these Terms.

15. Termination

We may terminate your access at any time if you breach these Terms.

16. Disclaimer of Warranties

Our Services are provided “as is” and “as available.”

However, nothing in these Terms limits your rights under South African consumer law, including protections under the Consumer Protection Act.

17. Limitation of Liability

To the extent permitted by law, Avestlo is not liable for:

  • Indirect or consequential damages
  • Loss of profits or data

This does not limit your statutory rights under South African law.

18. Indemnity

You agree to indemnify Avestlo against claims arising from:

  • Your misuse of the website
  • Breach of these Terms

19. Severability

If any part of these Terms is invalid, the remaining sections will still apply.

20. Entire Agreement

These Terms, along with our policies, form the full agreement between you and Avestlo.

21. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to South African courts.

22. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

23. Contact Information

If you have any questions or wish to get in touch with us, kindly contact us:

Store Name: Avestlo
Email: support@avestlo.com
Phone: +27 75 427 2321
Address: 18 De Mist St, Loerie Park, George, 6529, South Africa
Customer Service Hours: Monday to Friday, 09:00 – 17:00 (SAST)

We aim to respond within 24 business hours (Mon–Fri). Weekend messages are answered the next business day.