Refund policy

At Avestlo, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we're here to help.

Contact: support@avestlo.com

30-Day Return Window

You have 30 days from the date you received your order to request a return. To be eligible, your item must be:

Unused and in its original condition
Returned with all accessories, inserts, tags, and original packaging
Accompanied by your receipt or proof of purchase

To start a return, email us at support@avestlo.com with your order number and reason for the return. Once your return is approved, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

We aim to keep our returns process fair and transparent:

If a return is approved for change-of-mind reasons, the customer is responsible for return shipping costs
For items that arrive damaged, defective, or incorrect, Avestlo will cover the cost of return shipping

We do not charge any restocking fees.

Damages and Faulty Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@avestlo.com.

Include clear photos or a short video showing the issue so we can assess it promptly.

Once we verify the problem, we will arrange either a replacement, repair, or refund at no cost to you.

Refund Process

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method within 5–10 business days
Please allow additional time for your bank or card provider to process the refund

If more than 15 business days have passed since your refund was approved and you have not received it, please check with your bank first, then contact us at support@avestlo.com.

Exchanges

If you would like to exchange an item, the fastest way is to return your original item and place a new order once the return is accepted.

Non-Returnable Items

We cannot accept returns for:

Items that show signs of use or wear
Items missing accessories, tags, or original packaging
Products returned outside the 30-day return window
Items marked as final sale or gift cards
Hygiene-sensitive items (e.g. opened perfumes, personal care products)

These exclusions do not apply where items are defective, incorrect, or not as described.

South African Consumer Protection Law

Our goods come with protections that cannot be excluded under the Consumer Protection Act (South Africa).

You are entitled to:

A repair, replacement, or refund for defective goods
Goods that are of good quality, in working order, and durable

Nothing in this policy limits or excludes any rights you have under South African consumer protection laws.

Contact Us

If you have any questions about your return or refund, please contact us:

Store Name: Avestlo
Email: support@avestlo.com
Phone: +27 75 427 2321
Address: 18 De Mist St, Loerie Park, George, 6529, South Africa
Customer Service Hours: Monday to Friday, 09:00 – 17:00 (SAST)

We aim to respond within 24 business hours (Mon–Fri). Weekend messages are answered the next business day.