Privacy policy
Last updated: March 20, 2026
Avestlo (“we”, “us”, or “our”) operates this store and website, including all related content, features, products, and services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).
By using our website, you agree to this Privacy Policy.
Personal Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, billing/shipping address, phone number, email address
- Payment Information: Payment details (processed securely via third-party providers — we do not store full card details)
- Account Information: Username, password, preferences
- Transaction Information: Orders, purchases, returns, browsing activity
- Communication Data: Messages and enquiries sent to us
- Device & Usage Data: IP address, browser type, device information, and site interactions
Personal information does not include anonymised or de-identified data.
How We Collect Information
We collect personal information:
- Directly from you (e.g. placing orders, creating an account, contacting us)
- Automatically (via cookies and tracking technologies)
- From service providers (e.g. payment processors, Shopify)
- From third-party partners (e.g. analytics and marketing providers)
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you about orders or enquiries
- Improve our website and services
- Send marketing communications (you may opt out at any time)
- Detect and prevent fraud or security risks
- Comply with legal and regulatory obligations
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality
- Remember your preferences
- Analyse traffic and performance
- Provide personalised advertising
We may use third-party services such as Google Analytics and Google Ads.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
Sharing Your Information
We may share your personal information with:
- Service providers (e.g. payment processing, shipping, website hosting via Shopify)
- Marketing and analytics partners
- Regulatory or legal authorities, where required by law
- Business partners, where necessary to provide services
All third parties are required to process your information securely and in compliance with applicable laws.
International Data Transfers
Your personal information may be transferred to and processed in countries outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information.
Your Rights Under POPIA
Under POPIA, you have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights, please contact us using the details below.
Data Security & Retention
We implement reasonable technical and organisational measures to protect your personal information. However, no system is completely secure.
We retain your personal information only as long as necessary to:
- Fulfil orders and provide services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions or wish to get in touch with us, kindly contact us:
Store Name: Avestlo
Email: support@avestlo.com
Phone: +27 75 427 2321
Address: 18 De Mist St, Loerie Park, George, 6529, South Africa
Customer Service Hours: Monday to Friday, 09:00 – 17:00 (SAST)
We aim to respond within 24 business hours (Mon–Fri). Weekend messages are answered the next business day.